eCommWeb

making eCommerce that works!

Service Level Agreement

Support

  • 99% Uptime Guarantee
  • We run comprehensive round the clock monitoring of our servers, so if there is an issue we can act immediately.
  • Any unplanned maintenance will be dealt with as quickly as possible. You can see our systems status at any time by going to our System Status page here http://www.sparkhost.co.uk.
  • If you have an emergency you can let us know any time of day by sending an email to 999@ecommweb.co.uk

Billing and customer information

  • All your invoices will be available to you upon request in a printer-friendly format
  • We will never sell your personal details to other companies
  • All your personal information is held in accordance with the Data Protection Act 1998
  • We fully comply with the data protection act and your rights to see the information we hold about you

Complaints

  • All complaints will get a formal response as soon as possible
  • All complaints will be fully documented

This page was last edited on 01/07/2011 by Callam Milne