X-Cart reference
X-Cart 4 error ID codes
X-Cart 4 shows customers a bare error number and puts the reason nowhere useful. This is the list. Based on X-Cart 4.1.12, and it holds for most of the 4.1.x line.
Use your browser’s find (Ctrl+F, or ⌘+F on a Mac) to jump to a number. Seeing one of these on a live shop and not sure what to do? Send it to us.
| Error ID | File | What triggers it |
|---|---|---|
| 2 | admin/editor_mode.php |
Attempted to access Editor mode without being logged in, or without being in Editor Mode. |
| 3 | admin/editor_mode.php |
Attempted to access editor_mode.php without being in Editor Mode. |
| 4 | admin/file_edit.php |
Attempted to request file_edit.php without login credentials and in editor mode. |
| 5 | admin/file_edit.php |
Attempted to edit a file that is not within the allowed X-Cart security path. |
| 7 | admin/news.php |
Attempted to access News management without the module being enabled. |
| 8 | admin/order.php |
Attempted to access an order whose order number is not numeric. |
| 12 | admin/pay_subscriptions.php |
Attempted to access subscriptions management without being an admin or supplying a subscription key. |
| 14 | admin/change_mpassword.php |
Attempted to change the merchant encryption key without supplying one, or without one in the configuration. |
| 15 | admin/merchant_password.php |
Attempted to access merchant_password.php directly rather than via HTTP POST. |
| 25 | admin/manufacturers.php |
Attempted to access Manufacturers management without the module being enabled. |
| 27 | slabel.php |
Empty or erroneous shipping label data. |
| 28 | admin/stop_list.php |
Attempted to access Stop List management without the module being enabled. |
| 30 | include/cart_process.php |
Error retrieving product options. |
| 31 | include/cart_process.php |
Product quantity in the cart is below the allowed minimum purchase amount. |
| 32 | cart.php |
Attempted to access an order receipt without providing login credentials. |
| 33 | include/func/func.product.php |
Product or category lookup returned false or null — usually bad data on the product or category. |
| 34 | include/history_order.php |
Attempted to access an order not owned by the logged-in customer. |
| 35 | include/history_order.php |
Attempted to access an order not owned by the logged-in customer. |
| 36 | include/register.php |
Attempted to create or update a profile while registration, or profile updating, was disabled. |
| 37 | include/security.php |
Login credentials empty or null; or the request does not match the fulfilment script files; or statistics.php was accessed with the mode argument "logins". |
| 38 | include/webmaster.php |
Attempted to access webmaster.php directly in editor mode. |
| 42 | modules/Shipping_Label_Generator/generator.php |
Unable to retrieve orders with labels present. |
| 44 | product.php |
Attempted to access a product not available for sale — for example with disable_outofstock_products enabled. |
| 45 | provider/manufacturers.php |
Attempted to access Manufacturers management without the module being enabled. |
| 46 | provider/order.php |
A provider attempted to manipulate another provider’s order. |
| 47 | provider/register.php |
Attempted to create a provider using register.php. |
| 48 | send_to_friend.php |
Attempted to send information about a non-existent or disabled product. |
| 59 | cart.php |
The order was lost, corrupted or went missing. |
| 61 | modules/Wishlist/display_wishlist.php |
Attempted to access the Wishlist without the module being enabled, as an administrator or as a provider. |
| 62 | include/get_log.php |
Log file missing or empty. |
| 63 | payment/cc_pi_result.php |
Unable to retrieve transaction information from Pasat Internet payments. |
| 64 | download.php |
Attempted to access E-Goods downloads without the module being enabled. |
| 65 | provider/froogle.php |
Attempted to access Froogle management without the module being enabled. |
| 65 | admin/froogle.php |
Attempted to access Froogle management without the module being enabled. |
| 71 | payment/cmpi.php |
Attempted to use Cardinal Payment Authentication without it being enabled or configured. |
| 73 | admin/generator.php |
Attempted to access the Shipping Label Generator without the module being enabled. |
| 74 | slabel.php |
Attempted to access a shipping label download without the module being enabled. |
| 75 | provider/generator.php |
Attempted to access the Shipping Label Generator without the module being enabled. |
| 75 | modules/Shipping_Label_Generator/generator.php |
Unable to retrieve order label data because one or more order numbers are not numeric. |
| 76 | include/history_order.php |
Attempted to request an order that contains no data. |
| 77 | include/func/func.db.php |
Checking table field names returned a non-array or non-object — usually a problem with the SQL tables. |
| 78 | include/func/func.db.php |
SHOW FIELDS FROM returned empty or null — usually a problem with the SQL tables. |
| 79 | include/func/func.db.php |
Could not resolve table field names between the supplied data and SHOW FIELDS FROM — usually a problem with the SQL tables. |
Codes 65 and 75 each appear twice: the same number is raised from two different files, which is a quirk of X-Cart rather than a mistake here. With thanks to exsecror, who compiled the original list.
If you are stuck
An error code is a symptom, not a diagnosis
Most of these say “something tried to do a thing it was not allowed to do”, which tells you where to look but not why it happened. A module switched off, a half-finished upgrade, a corrupted table, a bot poking at admin URLs — they all show up here. We still work on X-Cart 4, so if a number on this page is costing you orders, send it over.